Auto Attendant - IVR

Consistency in communications is vital to your customers and your business. Being able to get your customer to the correct person as quickly as possible, while maintaining a consistent message is vital to your customer service.

Companies that have a high volume of calls such as call centers, or businesses that want the phone answered at anytime of the day or night choose IVR as their customer service tool.

IVR allows companies to identify and segment callers. It gives the control to the caller to make choices that best helps answer their questions such as contact a live person or get the information they need by pressing numbers that correlate to information. Depending on your business requirements, AEComm can guide you to the right product that is best for your business.

AEComm will work with you and your team in order to develop a complete list of functionalities by understanding the current business issues. We’ll ask additional questions to ensure additional features are not needed. Next, we’ll create a plan that discusses the product, installation and testing procedures. AEComm wants you to be 100% satisfied with your new IVR system as we know it is a mission critical application for your business.

Speech or Voice Recognition

AEComm offers a fully integrated IVR with speech or voice recognition solution. By giving the user the ability to speak the information instead of using a touch tone pad will make everyday tasks easier and faster to use.

• Get the information you or your customers want fast
• Give the power of choice through an easy self-service system
• Access to a live person if and when they choose